Returns

Auberjean Online Returns Policy

We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your new purchase, we will gladly help you with an exchange or refund.

Our Online Returns Policy covers: Change of mind, incorrect item or size purchased, incorrect item or size delivered and any faulty* items.

We are happy to accept your exchange or refund within 30 days from receipt of your garment to the address below.

Auberjean Returns
101B  Main Street,
Mittagong, NSW, 2575

SALE items are not refunded, Sorry.

All returns for exchange or refund must be accompanied by either the receipt or our exchange form which came with your order. The form is also available for download below

Refunds will be made in the same manner as original payment (excluding postage fee).

In the case of items being exchanged (e.g. for another size) we will send the new item free of postal charges.

We will try our best to exchange the garment as requested, however if the garment is out of stock, we will refund you the cost of the garment (postage cost excluded).

Returned items must be in their original condition, unaltered, no pins/tape attached, unused/unworn and unwashed, with all tags, labels and hanging ties still attached. Items soiled with anything including make-up, deodorant marks, cigarette smoke or body odour will not be accepted for exchange or refund.

Your refund/exchange will be processed upon receipt, inspection and verification of the returned garments. We recommend sending the returned garment via Australia Express Post or Courier to ensure safe and documented delivery.

Due to health reasons, earrings are not able to be returned unless faulty or wrongly described.

*Faulty Garments and Wear & Tear - Pulled threads are not the responsibility of the manufacturer. Please take care with jewellery, handbags, car seatbelts, and rough surfaces, all of which can rub and snag the fabric. Garments with pilling are not deemed as faulty. Always check the care label sewn into the garment for how to care for your garment. Any garments suspected to be faulty must be returned to Auberjean for review.

 

Download Returns Form here